Privacy Policy

1. Your Consent

By accessing, browsing, or otherwise using our website or services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree to this Policy, please do not use our services.

2. Information We Collect

We collect information you voluntarily provide to us, information collected automatically when you interact with our services, and information from third parties. The categories of personal information we collect include:

• Contact Information: Name, address, email address, and phone number when you schedule an appointment, request a quote, or contact us.
• Vehicle Information: Make, model, year, VIN, mileage, and service history related to your vehicle when you bring it in for service.
• Payment Information: Credit/debit card information and billing address when you pay for services. We use secure third-party payment processors to handle payment transactions.
• Communications: Records of your communications with us, including emails, phone calls, and text messages.
• Analytics Information: Information about how you use our website, including IP address, browser type, device information, pages visited, and referring URLs.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our auto repair services
• To process appointments, transactions, and send related information
• To communicate with you about services, promotions, and updates
• To maintain records of your vehicle service history
• To respond to your comments, questions, and customer service requests
• To send you technical notices, security alerts, and support messages
• To analyze usage patterns and improve our website and services
• To comply with legal obligations and protect our rights

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve your browsing experience
• Analyze website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, appointment scheduling systems).
• Legal Requirements: When required by law, court order, or government request, or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit permission to share your information.

6. Data Security

We take reasonable organizational, administrative, and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Vehicle service records may be retained for an extended period to provide you with accurate service history.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to know what personal information is being collected and how it is used (California residents under the CCPA)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided below.

9. Marketing Choices

If you would like to unsubscribe from receiving marketing communications from us, you can contact us at [email protected] or follow the unsubscribe instructions in any marketing email we send. Please note that we may still send you non-promotional communications, such as appointment confirmations and service-related messages.

10. SMS/Text Messaging

If you opt in to receive SMS or text messages from us, the following terms apply to your mobile information:

• No Sale or Sharing for Marketing: Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
• Opt-In Data Protection: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Limited Sharing for Service Delivery: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we may have collected information from a child under 13, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the updated policy on this page with a new “Last Updated” date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: